Storage problems
Could not connect: …
Test connection or saving a storage failed. The text after the colon comes from the storage:
S3
| The error contains | Fix |
|---|---|
NoSuchBucket, 404 | The bucket name or region is wrong, or the bucket does not exist. Create it first. |
InvalidAccessKeyId, SignatureDoesNotMatch | Wrong access key or secret. |
AccessDenied, 403 | The key may not list or write the bucket. See the policy. |
PermanentRedirect, AuthorizationHeaderMalformed | The Region does not match the bucket's region. |
getaddrinfo ENOTFOUND <bucket>.<host> | The service needs Path-style URLs (MinIO and most self-hosted services). |
ECONNREFUSED, timeouts | The Endpoint is wrong or not reachable from the Fileship server. |
SFTP
| The error contains | Fix |
|---|---|
All configured authentication methods failed | Wrong username, password or private key. |
Cannot parse privateKey | Paste the whole key, including the BEGIN and END lines, in OpenSSH or PEM format. |
No such file | The Folder does not exist. Create it first. |
Permission denied | The user may not write the folder. |
FTP
| The error contains | Fix |
|---|---|
530 | Wrong username or password. |
550 | The Folder does not exist or is not writable. |
| timeouts after connecting | Passive mode ports are blocked by a firewall, or Use TLS does not match the server. |
Could not list the storage: …
The storage could be reached, but listing its files failed, during an import or at startup. Check that the key may list the bucket (s3:ListBucket) or read the folder.
The storage looks empty
At startup, Fileship removes files whose bytes are missing from their storage. When a storage cannot be listed or returns nothing while Fileship has files on it, Fileship skips it and logs a warning instead of deleting anything. Fix the storage settings (wrong bucket, prefix or folder), then restart. Nothing was deleted.
Storage is in use
A storage cannot be deleted while it is active or still holds files or backups. Make another storage active, then use Move everything here on it, and delete the old one afterwards.
A migration is already running / Wait for the import to finish
Only one storage move or import runs at a time. Wait until the progress on the storage card finishes.
Files on S3 open slowly
Every view reads the file from the storage through Fileship. Choose a region near your server, or use the data directory for files you open often. Thumbnails always come from the data directory.