Windows app and extension problems

Fileship for Windows

The installer refuses to run

Fileship for Windows needs 64-bit Windows 11, version 24H2 (build 26100) or newer. Older Windows 11 releases and Windows 10 are not supported. Check your version with winver.

Windows SmartScreen warns about the installer

The installer is not code signed yet. Choose More info → Run anyway.

The server is too old

The app needs Fileship 6.0 or newer. Update your server (see Updating).

Enter the server's public address, the same one you use in the browser.
Behind single sign-on, the login runs in the app's own window; see Single sign-on problems.

Uploads fail with "Your storage is full"

Your account reached its storage limit. Clicking the notification opens the storage page of the dashboard. A screenshot whose upload fails is saved to the save folder instead of being lost.

Text capture says AI features are turned off

Text capture uses your server's OCR, which needs AI on for the server and your account. See AI problems.

Harbor

See Fileship for Windows for how Harbor works. Harbor needs an empty folder, and changes from the server arrive over the same live connection as the dashboard's (Live updates don't work).

Browser extension

The upload token is not valid: copy the token again from Settings → Integrations; it changes when it is regenerated.
Your storage is full: free up space or ask an admin for more usable space.
Your account cannot upload files / shorten links: an admin can grant the permission on the Users page.
The extension can no longer reach your server: the access to the server was removed in the browser's extension settings. Save the connection again.
No Fileship server was found: check the address; the extension needs Fileship 6.0 or newer.
Large uploads fail with 413: your reverse proxy's body limit is smaller than the chunk size; see Upload problems.

See Browser extension for permissions and setup.